← Back to lesson
Mini quiz · Lesson 04
Customer Communication & Maintenance Agreements
Question 01 / 06
Analogies for technical parts (e.g., 'TXV is like a faucet'):
Question 02 / 06
Photos in repair estimates:
Question 03 / 06
A maintenance agreement typically includes:
Question 04 / 06
Aggressive upselling vs the 'right now / soon / eventually' framework:
Question 05 / 06
Flat-rate book pricing vs hourly billing:
Question 06 / 06
CASE: Customer asks for a second opinion on a $1,400 compressor replacement. Best response?
0 / 6 answered